Privacy Policy

1. Who We Are

Holy City Med ("we," "us," or "our") operates Direct Primary Care clinics at 2039 Savannah Highway, Charleston, SC 29407 and 5479 N. Rhett Avenue, North Charleston, SC 29406. This Privacy Policy describes how we collect, use, and protect your information when you visit our website or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number, and mailing address when you submit forms or contact us.
• Usage data: Pages visited, time on site, browser type, and device information collected automatically via standard web analytics.
• Membership information: Details you provide when signing up for a Holy City Med membership.
• Communication data: Messages, notifications, and requests submitted through our website or SMS.

3. How We Use Your Information

We use the information we collect to:

• Process membership applications and manage your account
• Communicate about your care and membership
• Send appointment reminders and health notifications (with your consent)
• Improve our website and services
• Comply with legal and regulatory obligations

4. Protected Health Information (HIPAA)

Your medical records and protected health information (PHI) are governed separately under our HIPAA Notice of Privacy Practices. We comply fully with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law in the handling of all clinical information.

5. SMS Messaging

If you opt in to receive SMS communications from Holy City Med, you consent to receive text messages related to your care, membership notifications, and appointment reminders. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

6. Third-Party Services

We use third-party platforms including GoHighLevel (CRM and website), Elation (clinical records), and ManifestRX (pharmacy benefits) to operate our services. These platforms are bound by their own privacy policies and data processing agreements with us.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, or destruction. No method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or request deletion of personal information we hold about you, subject to applicable legal requirements. To exercise these rights, contact us at the information below.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
Holy City Med
2039 Savannah Highway, Charleston, SC 29407
Please contact your local location